Refund Policy

1. Overview

At Zenthos, we strive to provide exceptional service and value to our users. This Refund Policy outlines the circumstances under which refunds may be provided for our AI-powered job search platform services and subscription plans.

2. Subscription Plans

2.1 Free Plan

Our free plan provides basic access to job search features at no cost. Since no payment is required, refunds are not applicable for free plan users.

2.2 Premium Plans

Premium subscription plans include advanced AI features, enhanced job matching, resume optimization, and priority support. These plans are billed monthly or annually in advance.

3. Refund Eligibility

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new premium subscribers. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund.

3.2 Technical Issues

If you experience significant technical issues that prevent you from using our service, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a prorated refund.

3.3 Service Interruptions

In cases of extended service outages or interruptions that significantly impact your ability to use our platform, we may provide service credits or prorated refunds at our discretion.

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Subscription renewals after the initial 30-day period
• Partial usage of monthly or annual subscription periods
• Dissatisfaction with job search results or job placement outcomes
• Changes in personal circumstances or employment status
• Failure to use the service or access premium features
• Violation of our Terms of Service resulting in account termination
• Requests made after 60 days from the original purchase date

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@zenthos.com
2. Include your account email and subscription details
3. Provide a clear reason for your refund request
4. Allow up to 5 business days for our team to review your request

5.2 Processing Time

Once approved, refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5.3 Prorated Refunds

In cases where a prorated refund is applicable, the refund amount will be calculated based on the unused portion of your subscription period from the date of the refund request.

6. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but allows continued access until the end of the current billing period
• Refund: Returns payment for the current billing period and may result in immediate loss of premium features

You can cancel your subscription at any time through your account settings to prevent future charges without requesting a refund.

7. Third-Party Purchases

If you purchased your subscription through a third-party platform (such as app stores), refund requests must be made directly through that platform according to their refund policies. We cannot process refunds for purchases made through third-party platforms.

8. Dispute Resolution

If you disagree with our refund decision, you may escalate your concern to our management team by emailing disputes@zenthos.com. We will review your case and provide a final decision within 10 business days.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email or through our platform.

10. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us: zenthos.app@gmail.com